Amidst the COVID-19 pandemic, utility companies are assisting business and residential ratepayers in various ways. From developing payment options to ceasing disconnections for overdue customers, Ohio’s investor owned utilities are responding to recommendations suggested by the Public Utilities Commission of Ohio to lessen the financial burden placed on Ohioans.
On March 17, President and CEO of the American Gas Association, Karen Harbert stated, “We recognize the potential exists that many will be facing financial and health challenges in the coming days and months, and we are committed to helping our customers address their energy needs. Natural gas companies are part of the communities they serve—this can be felt today more than ever as these companies step up to ensure homes and businesses have the energy they want and need during this difficult time.” Click here to read the entire statement.
Although all the Ohio utilities have ceased suspensions, some of them were unable to edit their automated billing systems to stop sending disconnection notices. However, the utilities are not following through with those disconnections.
While also being committed to providing financial relief for ratepayers, Ohio’s electric utilities, FirstEnergy Corp, American Electric Power and Duke Energy are also limiting the amount of face-to-face encounters between utility workers and customers in the field.
If you have any questions or concerns about your utility connections, please contact your utility provider, or visit the PUCO website.